Refund Policy

REFUND POLICY - Last Updated: November 19, 2025

At AasYou, customer satisfaction is our priority. This policy outlines refund eligibility and process.

1. REFUND ELIGIBILITY

• Damaged/defective products

• Wrong items delivered

• Missing items

• Quality issues

• Expired perishables

• Order canceled before delivery

2. NON-REFUNDABLE

• Used perishable goods

• Custom orders

• Products damaged by misuse

• Orders canceled after delivery

3. TIMEFRAME

• Report within 24 hours of delivery

• Fresh items: 2 hours

• Processing: 5-7 business days

• Credit: 7-10 business days

4. REFUND PROCESS

Step 1: Contact support@aasyou.com or +91 98288 13881

Step 2: Provide order number, photos

Step 3: Verification by our team

Step 4: Approval and refund processing

5. REFUND METHODS

• Original payment method

• AasYou Wallet credit

• Bank transfer

6. PARTIAL REFUNDS

Available for:

• Mixed orders with some issues

• Weight discrepancies

• Minor quality issues

7. DELIVERY CHARGES

• Refunded if issue is on our end

• Not refunded for customer cancellations

8. CONTACT

AasYou, Kushalpura, Jaipur, Samod - 303806

Phone: +91 98288 13881

Email: support@aasyou.com

Hours: 9 AM - 8 PM (Mon-Sat)

We are committed to fair refund practices. Thank you for choosing AasYou!